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A staff's productivity and efficiency depend on good communication. Good communication depends on effective listening.
Listening is not simply hearing, but a process of understanding and correctly interpreting a message from another.
Effective listening is a difficult task as listeners ... Views: 2286
Be Quick to Listen and Slow to Speak
One of the hard lessons that I have learned in life is that it is good most of the time to just keep your mouth shut. That was a hard lesson for me because of my temperament. I used to feel that I had to have the last word in every conversation or ... Views: 3333
Toronto is a well known Canadian city that is situated in Ontario. It is a very beautiful city full of natural sceneries scattered all over the city. It is one of the most populous cities in Canada and has a lot of facilities. The city is developing very quickly and the population is also ... Views: 2317
You know the old adage about letting sleeping dogs lie? It doesn’t apply to people with grudges, who may actually become more difficult from stewing in their angry juices about whatever sleight or injury they’ve pinned on you.
Not every problem with people can be resolved. Some people are ... Views: 5374
No question about it: You can’t please all the people all the time! And because you’re a professional, it’s understandable that your negative experiences with customers are a source of concern for you. Yet customer stress is a leading cause of employee stress in both sales and service! The ... Views: 2119
Technology, in the form of phones and computers, has become a kind of ubiquitous front door for customers to use any time and any place where they have the desire for a product or service. At least in theory, technology gives customers a more personal help desk than they are likely to find face ... Views: 2231
You know who they are: Vague customers that can’t make up their minds, who seem to have all day to take up your time; pushy customers whose demands can’t be met, who angrily demand ‘What? It’s not ready yet?’ Whining customers for whom nothing is right, who can find something wrong with ... Views: 2126
Telephone. Tell a phone. There are times when I get the feeling I’m talking to a phone instead of over the phone. Incoming telemarketing calls don’t allow for meaningful connections. And by all reports, cold calls are another example of missed opportunities. Yet there’s no question that you can ... Views: 2124
By using empathic listening techniques, you will be able to hear a lot more than what a person is saying. In fact, you'll actually "hear" if a person is holding something back or if they are simply overcompensating for something.
To develop your empathic listening skills and apply them for ... Views: 3468
Many years ago, a mentor of mine told me something very profound. I asked him what it was that kept certain managers moving up the corporate ladder while others stopped. What he said has never left me. He told me that those leaders who did not progress to the top stopped being coachable. A ... Views: 2362
There’s no one on the planet who hasn’t been in a situation wherein tempers and/or emotions escalated – perhaps even dramatically – due to miscommunication or poor communication. When this has happened in your own life, you’ve likely looked back on it afterwards and wondered how things got so ... Views: 2301
What would it mean to your business if….
Sales professionals had better conversations with prospects?
Leaders had better conversations with clients?
Managers had better conversations with their teams?
Employees had better conversations with each other?
It isn’t any secret that it makes ... Views: 1958
I have a client who runs a business and has two people working in his main office. They weren't answering the phones with the level of energy that he considered representative and efficient. He had frequently asked them to change their behavior, but he didn't seem to get through to them. ... Views: 2201
About 12 years ago, I met a 75 year old man in a coaching class on listening. That man was one of the best listeners I've encountered in my life. I could tell by the things he said and asked. At the end of the class when we were all reviewing what we had learned, he said, “Boy, I have ... Views: 2085
Great conversations are built on a foundation of awareness, which includes:
Emotional intelligence: an awareness of emotions in oneself and others that helps people navigate situations.
Motivators: values, which inform what people want to talk about.
Style: how people approach ... Views: 2250
One in 10 Americans has a loss of hearing. It can begin as early as age 20. Hearing declines significantly after age 40.
The baseline or threshold for normal hearing is 0 decibels. A decibel (dB) is a measure of sound pressure level. The higher the decibel, the louder the noise. The pain ... Views: 1914
Make yourself valuable to others
When I think about the basics of networking three things come to mind: What do I want? How do I get there/it? And how do I make myself valuable? If you know the answers to these three questions then you are probably well on your way to networking your way to ... Views: 5522
The Law of Specificity States: “To the degree that you are not specific in your communication that is the level of guessing or mind-reading the receiver of your message needs to do.”
If people in your organization feel like they have to continually guess what is expected of them, or ... Views: 1892
The first duty of love is to listen. Paul Tillich
What was the first thing you did the last time your child came to you with a problem?
Of course we want to help them. Do you jump in and console, interpret, advise or distract? Other times, we feel we have to teach our children, and so we ... Views: 1963
What does it mean to listen effectively? It means that you are in the moment and open to the message that is coming your way. When you are listening effectively you are receiving, interpreting, and responding appropriately to the message that is being given. The type of response required, or ... Views: 3054
Part of my own personal philosophy is that we carry the energy of both “student” and “teacher” within us, and depending on the experience or situation in which we find ourselves, one of these two energies becomes primary. We invoke our inner teacher when we have the need to pass along our ... Views: 2491
At the beginning of 1991, Marshall Faulk was a wanted man - wanted by many of the nation's most prestigious football schools. He had just finished a stellar senior season as a star high school player in New Orleans, and college coaches were camped outside his front door 24/7.
Faulk had a ... Views: 1740
There's no better way to improve the quality of information you receive from a potential customer than by asking short questions. We all can recall far too many times when we've sat across the table from a customer we're trying to help – and we know we can help, if they would just provide us ... Views: 1644
If you are reading this, you are open to learning. If you are open to learning, you most likely have desire to teach others as well. As coaches and teachers, we so much want to help people. We hear them mention something and suddenly we really want to share with them all of the wisdom we have ... Views: 2119
When most people think about communication, it’s about the words and phrases that are spoken in a conversation. However, another important part of communication is the role of body language and gut feelings. In fact, over 80% of what you say to others is through facial expressions alone. ... Views: 2781
Some people are effective listeners and some are not. The difference between being a good listener and a bad one lies in the way that you interact with the speaker. A good listener is intimate with the speaker in that he or she listens on a whole different level. An average listener will hear ... Views: 3469
By The Pioneer of Subliminal Messages Online.
What does it take to be a good listener? A lot. That’s’ why there are many who cannot qualify for one.
To make sure that you can definitely lend an ear to a friend and allow him to feel so much better, discover the ways on how to be a good ... Views: 1838
Make Your Point!
By
Bill Cottringer
“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw.
Consider the beginning of communication: We first invented words to stand for objects we couldn’t carry around on our shoulders to show ... Views: 2233
Where’s the Connective Flow?
With so many things shifting in our world today, it’s hard not to get carried away with political rhetoric, fear, anxiety, etc. So often, in times such as these, it’s easy to just want to control your own little piece of the world and micro-manage all that comes ... Views: 1675
The different sorts of online auction is straight auction, reserve auction, Dutch auction, personal auction, overstock auction. An english auction online is known as as absolute auction, rising price auction, English auction, forward auction, reserve price auction, standard auction, Yankee ... Views: 1234
At a late morning meeting recently with a fellow entrepreneur, as we were wrapping up I mentioned my next meeting had been postponed and asked if he had time to grab a bite to eat and he responded how lucky I was to “afford the luxury of lunch.” His comment made me realize that life and ... Views: 1678
Doug Lawrence has written a blog titled 7 Questions for your worship point person... at Church Central (http://www.churchcentral.com/blog/7-Questions-for-your-worship-point-person...- ) While reading the post I realized that it is of paramount importance. Of all the leadership skills important ... Views: 1677
“I feel that there is nothing more truly artistic than to love people.” – Vincent van Gogh
Meeting people is easy. In addition to the traditional ways like friends, societies, and other social groups, we now have the internet too. And provided we’re prepared to get out of our comfort zones, ... Views: 3249
Being an effective listener is one of the most critical skills you can master in order to build meaningful relationships, advance your career, and build a successful business. Many people often believe they are great listeners, primarily because they have been doing it their entire life, but ... Views: 4667
Do you find that your relationship with certain folks is in a holding pattern or has subtly degraded, and no matter what you do, interactions keep heading toward the Vortex of Nebula?
Look at this list and see if any of these describe the sort of change or changes you've sensed within the last ... Views: 1310
The biggest roadblock we face when trying to implement something new in our lives is our own mind. When we read or hear the material we become excited, we say, “I can do this”, or even better “I will do this”. We see the importance of the principles taught and if we are wise we will implement ... Views: 1423
How many people do you encounter, while having a conversation, that are just thinking about what they want to say next? We are all guilty of this scenario and it takes discipline to be a good listener. I remember when I first got into sales and calling on business customers and it was all I ... Views: 1443
You’ve just met this person at the office, and 2 minutes into the conversation, oops! Her name flies out the window of your memory. When you’re talking to your neighbor, you forget her name, too. Welcome to the club. What are you going to do now?
Begin With These 3 Tips:
1. Stay calm.
2. ... Views: 3053
Talking too much is one of the the most common bad habits. Discover the reasons why people talk too much. If you are guilty of being too talkative, learn how you can break this annoying habit.
We have all met people who talk a lot, who never seem to run out of things to say.
Have you ... Views: 25139
Last night I was at another business networking event where everyone was trying to sell me and only talk about their business. It felt like I was getting "pitched to death," and a few times all I could think was, "I'd never do business with you..."
So here's the question:
"Are these events ... Views: 2200
5 Steps to Real Improved Listening (or Why You Were Tricked Out By Your Last Listening Course)
Admit it. You’ve read the articles that give you the ten or so points of how to listen better. Maybe you’ve even sat through a course or two that was intended to drill home the tenets of fine ... Views: 2389
A major barrier to listening to another person, without interruption, is the notion that silence may condone agreement. If someone is talking and we nod or indicate that we’re listening by saying “uh-huh,” a common fear is that the speaker may confuse our failure to object with our agreement. ... Views: 1657
This is not another article about 'active listening'. You know all the tips already - pay attention, nod, open body position, ask questions, acknowledge, clarify, paraphrase, encourage. This message takes listening to a deeper, more magnetic level that creates deep, authentic connection.
The ... Views: 2798
Improve your Conversation by avoiding these traps.
And as suddenly as it began, it’s over.
There you were, in the middle of a great conversation when suddenly the wind died in your sails, leaving stranded out in a large, unwelcoming and unforgiving ocean. What happened?
Not every ... Views: 11242
Forty Conversation Starters
Let’s face it, no matter how good a conversation is going, sometimes you’ll get stuck and run out of things to say. This can be especially hard if the person you’re speaking with isn’t keeping up their end of the conversation. Sometimes is seems you have little in ... Views: 7740
Throughout the ages, it’s the notable speakers and orators who have charted the course of history; from Aristotle to Jesus, down through Abraham Lincoln, Winston Churchill, Gandhi and Martin Luther King. Great speakers and their speeches have inspired, moved and motivated individuals, armies and ... Views: 2622
“He who guards his mouth preserves his life.” - Proverbs 13:3
Have you ever been in a one-sided conversation? The other person is talking incessantly, leaving no room for you to speak. How about this scenario: You are conversing with someone and you feel very distracted and unfocused? You ... Views: 2796
Typically, communication skills training is focused around improving our speaking and presentation skills, but improving how we listen to information is just as important. Listening plays a major part in effective communication, how we listen and what we choose to listen to has a big impact on ... Views: 6636
When you meet someone for the first time in a business setting, you may only have one chance to make a connection that lasts. So how can you make the most of the opportunity? Here are three steps to help you make a good impression and build strong business relationships. Use these to make better ... Views: 3719
One of my favorite quotes from the Bible is James 1:19 – "Be slow to speak, slow to anger and quick to listen." That about says it all! God gave us two ears and one mouth for a reason and I believe we should use them in proportion.
Listening is an art. It is an art that, for the most part, ... Views: 1850