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Robert (Bob) Lucas B.S., M.A., M.A., CPLP
Robert (Bob) Lucas Quick Facts
Main Areas: Adult learning and training, customer service, interpersonal communications, management, supervision, and leadershipBest Sellers: Customer Service Skills for Success; The Creative Training Idea Book; Creative Learning: Activities and Games That REALLY Engage People; The Big Book of Flip Charts; People Strategies for Trainers
Career Focus: Entrepreneur - Author, Speaker, HRD Consultant and Trainer
Affiliation: American Society for Training and Development, Florida Authors and Publishers Association, Leadership Seminole, Independent Book Publishers Association, Florida Writers Association, Central Florida Chapter of ASTD
Bob Lucas is the Principal at Robert W. Lucas Enterprises --- an organization specializing in human resource development through training and learning events and presentations. With extensive experience in human resources development, management and customer service, over the past four decades in a variety of organizational environments, Bob has gained valuable insights that he shares with client organizations. This background gives him a real-world perspective on the application of theory he has studied and used for several decades. He is also certified to teach a variety of training programs from various national and international training organizations.
Bob uses an interactive, experiential approach to assist organizations and individuals in developing innovative and practical strategies for improved workplace performance. Some of his areas of expertise include presentation skills, brain-based learning/creative training, train-the-trainer, interpersonal communication, adult learning, diversity, customer service, team building, and interpersonal communication.
In addition to training and consulting, Bob is actively involved professionally and has served on a member of numerous boards of directors. He is currently on the board of the Florida Authors and Publishers Association and was formerly the President of the Central Florida Chapter of the American Society for Training and Development and the Chairperson for Leadership Seminole in Florida.
Bob gives regular presentations to various local and national groups and organizations, such as ASTD International and is a sought after learning and performance expert. He has been interviewed by several radio stations, writes three blogs on creative training, customer service and nonfiction writing.
Listed in the Who's Who in the World, Who's Who in America and Who's Who in the South & Southeast for a number of years, Bob is also an avid writer. He has written and contributed to thirty-one books, including: Make Money Writing Books: Proven Profiit Making Strategies for Authors; Customer Service Skills for Success; Creative Learning: Activities and Games That REALLY Engage People; People Strategies for Trainers: 176 Tips & Techniques for Dealing with Difficult Classroom Situations; The Creative Training Idea Book: Inspired Tips & Techniques for Engaging and Effective Learning; The BIG Book of Flip Charts; How to be a Great Call Center Representative; Customer Service Skills & Concepts for Success; Customer Service: Building Successful Skills for the 21st Century; Job Strategies for New Employees; Communicating One-to-One: Making the Most of Interpersonal Relationships; Coaching Skills: A Guide for Supervisors; Effective Interpersonal Relationships; Training Skills for Supervisors; and Customer Service: Skills and Concepts for Business. Additionally, he has been a contributing author for the Annual: Developing Human Resources series by Pfeiffer & Company since 1992 and several other compilation works by other publishers.
An advocate of lifelong learning, Bob has earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, a Master of Arts degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second Master of Arts degree in Management and Leadership from Webster University in Orlando, Florida.
Contact Information: Bob Lucas P.O. Box 180487
Casselberry, Florida 32718-0487 USA
Other Programs & Highlights
As a training and performance consultant, Bob Lucas has been designing and developing custom training initiatives and facilitating strategic planning sessions for decades. Some of the topics that Bob has created programs on and taught include: Diversity Interpersonal Communication (e.g. verbal, non-verbal, and listening skills) Using behavioral styles to build relationships Customer service Teambuilding Adult learning and training Creative, accelerated and brain-based learning Presentation skills and trainer development programs Effective Facilitation skills Networking skills Supervison, management, and leadership skills
Favorite Quotes & Thoughts from Robert (Bob) Lucas
Adults are just kids with big bodies; They learn behaviors as children and repeat them as adults. Training others is a way of growing you own sphere of influence while giving of yourself. Creativity is a state of mind. If you can dream it; You can do it! The challenge that many people face when interacting with others is that they lack the correct interpersonal skills needed to be successful. The body is a powerful instrument for communication. Effective customer service is often the deciding factor in your success in a globally competitive world. If you fail to access technology; You miss out on a key tool for success in the twenty-first century. Flip charts are not obsolete. They are key tool in capturing and organizing thoughts in meetings and learning environments.
Getting Started With Robert (Bob) Lucas
My website (http://www.robertwlucas.com) has many of my thirty-one books and hundreds of free articles available as resources to help people improve their success in workplace and training environments. Trainers, adult educators, facilitators, presenters, managers and front-line employees will find hundreds of free articles and training activities there for their reference. Additionally, visit the following blogs for addition ideas and information on creative training nonfiction writing and customer service: www.robertwlucas.com/wordpress; www.customerserviceskillsbook.com; and www.thecreativetrainer.com.
Contacting Robert (Bob) Lucas
Bob Lucas, BS, MA, MA, CPLP PO Box 180487 Casselberry, Florida 32718-0487 Website: www.robertwlucas.com.
