Cynthia Lett is The Official SelfGrowth.com Guide to "Business Etiquette". You can find complete information on Cynthia Lett and her products by visiting www.lettgroup.com.
If you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following:
1.They Listened to ... Views: 9002
If you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following:
1.They Listened to ... Views: 9002
Earlier this month, Global News asked me to appear on the 6 o’clock news to comment on the social taboo of foul language or cursing and swearing. I was being asked to comment on the etiquette of cursing–an oxymoron if ever I heard one! (Swearing – meaning solemn promise – is another subject ... Views: 2229
You've probably all had the "used car salesman" experience at networking groups. You meet a new person, and doing the normal protocol, you politely ask them what they do. They immediately launch into a passionate pitch about how wonderful their product is and assure you that you'll be dead next ... Views: 999
Translation: please respond
A client writes: There seems to be a lot of confusion about RSVP. I noticed this with two invitations I recently sent out. The first was to an intimate bridal shower at my home, and the second, to a costly destination wedding. I understand my experience was ... Views: 1660
With consumer confidence levels low, even the most enthusiastic shoppers are acting with caution. Some are even cutting back as the recession progresses. According to The NPD Group's Economy Tracker (March 2009), confidence levels have dropped to 36.7, down from 38 in October. The number gives ... Views: 1386
The attitude one has when paying for services rendered is a subject that few people acknowledge or even consider, yet the impact on the recipient goes far beyond simply writing a check or depositing money into someone's account.
I had the good fortune of working with a client who ... Views: 1978
While people may decide 10 things about you within 10 seconds of seeing you, it takes only 1-3 seconds to speak volumes through your handshake. Having a firm handshake is essential in the business world. It’s a key ingredient in creating a good first impression.
President and Michelle Obama ... Views: 3357
Fashion comes and goes with the whims and moods of the moment—often with little or no concern for the results in the mirror. Thus, being in style is not the same as having style. Having style implies that one is a creature of natural refinement and elegance. Being in style suggests that a person ... Views: 1964
I live in a small rural community in Western Canada, sandwiched between a “small city” of about 80,000 and a major metropolitan center. There’s a lot of pressure to buy from local businesses in order to support our entrepreneurial base.
I’m in favor of keeping it local whenever it’s possible. ... Views: 1603
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***Gentlemanly Ways - by Shannon Smith, The Official Guide to Business Etiquette
In this hyped and frenzied world of impersonal communication, most people have forgotten the value of common courtesy, decent manners and correct social etiquette.
“The world was my oyster until I used the wrong fork.”
-Oscar Wilde
Today the rigid rules of “society” of years gone by have faded ... Views: 1953
Many sales reps who spend time with upper-level people in their organization (for example--they go on a few sales calls with you, they sit down with you to talk, etc.) feel intimidated and as if they are wasting that person's time. Don't feel that way. They don't. If you are a rising star in ... Views: 7101
Determining what should be your business practices and how you set policies is something that we need be very careful of. We should approach our research and advice we follow with a little extra caution and with an objective eye.
As we look at what is happening in the global economy, we can ... Views: 1422
If you’re entertaining thoughts of leaving your current office, you’d better learn how to write a resignation letter the right way. Even if you have one foot already out the door, it is no excuse to submit a shabby letter.
Learning how to write a resignation letter properly gives your boss the ... Views: 5103
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***Meeting Mastery - by Shannon Smith, The Official Guide to Business Etiquette
If you conduct a number of meetings a week and they seem to get longer and longer, and accomplish less and less, here are some guidelines on how you can hold a meeting that is more productive and positive.
We have all attended meetings that seem to go on and on and on… but it is only if you let ... Views: 1717
Have you ever received an email message from someone you don't know? Have you ever received a message or chain letter that someone forwarded to you and deleted it without opening it?
Have you ever received a message without a subject in the subject line? Have you ever received a message with ... Views: 1659
Body language and tone of voice convey 93% of our messages - not words - according to Dr. Albert Mehrabian, international expert on non-verbal communication. Surprisingly, spoken words account for only seven percent of what listeners perceive.
With this in mind, let's visit some ... Views: 2547
If you do business with people from cultural groups different than your own, you would be wise to invest some time understanding their cultures as well as their needs in terms of your products and services. You may not necessarily be doing business with people in another country, but with those ... Views: 5032
The dictionary defines a faux pas, as a false step (which is the literal translation from French) or a breach of etiquette. A blunder is a stupid mistake, to move awkwardly or stumble or to utter stupidly or confusedly. Bloopers are defined as a clumsy mistake, especially one made in public. ... Views: 3935
Corporate culture, can be described as a way of business life within an industry and is created, maintained and projected by an underlining set of beliefs. The culture within an organisation is often shared subconsciously, by management and staff members and can also be referred to as the ... Views: 2893
If your manager keeps complaining and becomes a victim then everyone loses. Since you are in this situation you should decide immediately that it is not an ideal and make a commitment to putting your best foot forward.
Here is an easy guide to follow:
1. Choose your attitude. Positive ... Views: 1578
Customer Support is a large part of what I currently do as well as what I have done over the last 20 years. Of all of the things we have to do to make a business run, attending to the customer is one of the most important. Without the customer, there would be no business.
Over the years of ... Views: 2487
Not since the women's movement caused an uproar over the "Battle of the Sexes" has there been so much press about a change in the workplace. The "Battle of the Generations" has been getting a lot of attention in the past several months and it's mostly centering on the youngest generation in the ... Views: 2193
How do you tell someone what not to wear? When it comes to looking professional, many factors come into play. We all recognize the need to be clean and pressed (right?), but what about our hair or our nails or the scuffs on our shoes? I remember years ago interviewing candidates for a CEO ... Views: 1657
Many of us have received e-mail from friends, family members, or coworkers that seemed too shocking, funny, or weird to be true. Will private cell phone numbers soon be provided to telemarketers, causing you to pay for everything from aggressive insurance sales calls to credit card companies ... Views: 1051
Do you ever come home steaming about an interaction you had that day in your place of work? Are there people at your job you avoid or wish you could avoid? Do these relationships sour your job satisfaction? If so, you are not alone.
A study in the mid 90’s reported that 84% of companies ... Views: 1448
What’s the rate of return for investing in your personal business image?
Is there evidence that corporate bottom lines correlate with polished business manners? Does the manner in which an individual presents oneself, both in dress and behaviour, contribute to increased profitability? I’ve ... Views: 1432
Change your ads regularly. Your prospects could
get bored seeing the same ad all the time. Statistics
show people usually see the same ad 7 times before
they actually buy. Just change them enough to keep
them from being over-exposed. For example, if your
ad said. "FREE Killer Marketing E-book!", ... Views: 695
In today’s highly competitive modern world we hear more and more about unethical behaviour, either in business, politics or even in broader social activities.
Values are the rules by which we make decisions about good and bad, right and wrong, or simply about our likes or dislikes
Morals are ... Views: 2526
Have you ever walked into a store and instantly felt a pleasing warmth and friendliness that made your shopping experience wonderful? Did you notice that something special was going on, but you couldn’t quite put your finger on it? I call this “something special feeling” the invisible ecology of ... Views: 841
Katie Yeakle, the executive director of American Writers & Artists, Inc. (AWAI), http://www.awaionline.com/bio/katie-yeakle/, announced today AWAI's top five resume-writing tips to help secure job interviews and obtain new clients quickly.
"As the competition for jobs rises in today's economy, ... Views: 1037
When we first receive an invitation, it is always exciting but as the date approaches, the excitement of attending the function is now turning into a chore, it is on the evening of your favorite show, your son’s hockey game or you just plain want to go home and be quiet. You may hear this ... Views: 1248
Have you ever stood by watching someone get angry? These days, it’s pretty easy to lose your cool. Sure, most of us are happy when times are good. But times aren’t good. The economy we find ourselves in is almost as bad as it gets, and it affects nearly everyone.
At last count, more ... Views: 1226
So, there you are, sitting through yet another boring presentation. As you are actively not listening and you sit back in your chair, you suddenly feel the sharp poke of an elbow from your neighbor. That's when you realize that you've been asleep. What's worse is that as your eyes open, the ... Views: 5304
It is estimated that more than 50% of business is the result of relationships that have been built with clients. If you think that you are going to get business because you have the lowest fees, the best service or most innovative product---dream on. The truth of the matter is, if you are not ... Views: 1135
The holiday season is upon us once again, it seems to come quicker and quicker each year. In the spirit of the holiday season, having a company holiday party always seems the festive thing to do.
Office parties can be an excellent opportunity to lift employee morale and celebrate organizational ... Views: 1463
The First and Last Impressions are What Count the Most in Business
In Hawaii, the word Aloha means both hello and goodbye. They believe you should end a meeting with the same warmth and openness that you started with, if it be a short parting between friends or an indefinite farewell between ... Views: 1130
The world of business and employment can be a cutthroat one, which is why it helps to be ahead of the game and gain an advantage over competitors whether individuals or entire companies.
Business Internet Domain Names
As with all aspects of selling yourself, choosing a name for your website is ... Views: 833
No matter what the industry or business sector, “Positive Workplaces” are built on successful people-to-people relationships, beginning with the most critical component, the partnership between managers and employees. This relationship sets the tone and impacts the workplace. The workplace ... Views: 3775
In the business world the words "good" and "profit" are used almost as synonymous but challenges of our modern world require a redefinition of profit and the development of a more sustainable growth model including and benefiting all of society and protecting natural resources.
In the business ... Views: 962
Arbitrage refers to buying an instrument or a commodity in one market and simultaneously selling it in another, making clear and risk less profit. Arbitrage opportunities are available when markets are not efficient. A person who makes risk less profit by using market inefficiencies is called an ... Views: 7959
There’s a little device that has the potential to get you fired, make your spouse leave you, and humiliate yourself in front of your friends and family.
And chances are you used it already today – and will use it again.
Know what it is?
It’s EMAIL.
And using email is exactly the same as ... Views: 5139
A good laugh will do wonders for you as smiling and laughing lowers your stress levels, wins you a friendly reputation, and helps your usually tense co-workers and bosses to relax.
Humour on the job will do a lot for your career, but there are a number of things you need to know about laughter ... Views: 1361
For me, getting Mondays started on the right foot was one of the hardest things to do. I would ease myself into the work week like I ease myself into a swimming pool that is uncomfortably too cold…anxiously, rigidly and not looking forward to it.
Once in the office, I’d start off slow. I ... Views: 874
With the holidays right around the corner, many are preparing to send their annual business holiday greeting cards to their customers and vendors. To make the most of this marketing activity it is important to follow a few simple etiquette rules. If you are putting forth the effort to send the ... Views: 1875
Since the focus of my business is to help professional women be successful, I'm used to focus on helping working women create a support, or “Dream Team” in the business arena. But I’ve realized that women who are stay at home moms need the support of a “Dream Team” ... Views: 1060
This book review is part of a series that covers the topic of Business Etiquette. Business Etiquette is the set of written and unwritten rules of conduct that make social interactions between co-workers, clients, bosses and employees run more smoothly. Shannon Smith is the Official Guide to ... Views: 2157
Etiquette, one aspect of decorum, is a code that governs the expectations of social behavior, according to the contemporary conventional norm within a society, social class, or group. Usually unwritten, it may be codified in written form. Etiquette usually reflects formulas of conduct in which ... Views: 14874
Did you know that humans think visually! The saying I hear what I see is true.
A UCLA study proves that 85% of all decisions are made with our eyes. The 3 areas of personal presence are the Verbal, Vocal and Visual ones. The one with the most impact is the visual presentation.
Whether you ... Views: 2394
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than ... Views: 1152
One of the most frequently asked questions I receive is, "What is the biggest business etiquette faux pas that people commit today?" In a world where rudeness is rampant, it's hard to narrow the list. Business people constantly violate the rules of etiquette with their e-mail practices, their ... Views: 1993