This lovely voice tells us to "Press 1 for Sales," we are all familiar with, but many managers, Founders, and CEOs can not understand the importance this simple tool brings to their company. We explain on this blog what Hosted IVR Hosted IVR Systems is and how the customer experience can be advantageous.

According to a recent survey, an IVR market of $5.5 billion by 2023 has been estimated. The statistics are therefore clear that IVR systems play a key role in the growth of a business. As a world-class and efficient technology, it can not, therefore, be ignored that the installation of an IVR is necessary for a company's long-term success.

What is IVR Means:-

According to Wikipedia, "IVR is a telephony device, able to read a mixture of touch tones and speech data. It allows users to access an information database over the telephone. A standard IVR program has several pre-registered menus that can be picked by the caller. Although many choices are as important as selecting a number, the caller may need to talk detailed information on some options.


Small businesses need to align their business strategies with the best available technology on the market in order to expand and achieve quick success. The significant benefits it provides are the reason that this approach is becoming increasingly popular with small business owners. Below you will find the most significant benefits of using an IVR device host on the internet.

1. Provides Efficacious Personalisation :

Small companies can build and promote good and stable relationships with their customers with Interactive Voice Response (IVR). This is done because your consumer contact has the reach of personalization IVR.

IVR solutions can, for example, be configured to welcome callers by defining a warm welcome message with the name of the caller. IVR can also be customized to interact with the callers in their regional language.

2. Make Your Business Accessible to Your Customers:

IVR makes the company highly customer accessible since it ensures that every call from customers is answered. Most situations arise when treated calls are unattended by the high call volume. With cloud IVR, calls to voicemail or touchtone identification can, therefore, be answered immediately to collect their answers.

A highly accurate statistical reporting can be conveniently tailored to track the responses of the caller. In addition, this reduces the number of missed calls, so you don't miss the chance to sell.

3. Higher Level Of Customer Satisfaction:

A well-designed, intuitive IVR provides optimal user experience as they find a solution. However, in the event that the IVR can not assist, the phone line is always kept open to talk to the live operator.

Cloud IVR improves different factors of customer satisfaction, such as call response time, response quality, personalized language preferences, and more. IVR gives customers experience more potential that can be provided on telephone calls with a reduction in human requirements.

4. Acts Like A Receptionist You Do Not Have:

As a start-up, your receptionist or comprehensive staff is not always open to you. IVR is an excellent substitute for a receiver because it brings consumers to their desired location and gives them an initial impression of your product. It welcomes customers either in conjunction with a custom message or plays a welcome message at the time of day or occasion if appropriate.

Yes, IVR is better than a human receptionist because it is available 24 hours a day 7. IVR, therefore, minimizes, at least at the beginning of a project, the need for a large staff.

Why Start-ups Need IVR?:

You are a start-up with limited resources and people and are a new and emerging business. This makes you vulnerable and you must allocate your budget for essential things as a survival strategy. At the start of your business, it is important to invest in the right things because that decides its future in the long run.

You may want to use the IVR system to create a professional image and to give the customers an easy contact mode if you have just entered the market (with their initiation). In order to lower costs and reduce the need for comprehensive staff, IVR or digital voice is a one-stop solution.

Your clients will see you as a leading company and will be satisfied with your services and customer support. IVR also has the option of storing these services on the internet, so entrepreneurs don't need to worry about actively designing and constructing infrastructures.

Author's Bio: 

Hii I am Rahul, Working in a Telecom Industry and I love to write about the Telecommunications and thier Services